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Multimatics offers fully outsourced management of a company's telecommunications spend in a service agreement that guarantees savings and transforms
ordinary telephone call records into valuable business intelligence.
Our methods and systems have been proven across dozens of national companies throughout corporate South Africa
and in all cases our solution pays for itself in the money we save our clients.
Telesentry automatically predicts private calls being made on company infrastructure and alerts staff and management to these.
Telesentry now also assigns business call predictions to qualifying calls, assisting managers to track exactly where their telecommunications spend is going.
Our consultants provide targeted and summarised reports to every member in the organisation who requires this.
In this way we provide real value to every department head, as well as enabling individual staff to monitor and manage their own spend.
We work with our clients to understand their business and deliver information on their telecommunications that surpasses simply saving money.
By analysing call data across various branches and departments clients are able to gain valuable insight into business processes, customer satisfaction and marketing effectiveness.
Our solution takes away the headache of telecommunications management, whilst saving you money. We capture and load all feedback onto the system, such as:
- MACD events (moves / additions / changes / deletions)
- Identified business or private numbers
- Extension lists
- Updated cost tables
In addition to handling all queries, modifications, report requests and the like, our consultants analyse and consultant on new telecommunications offerings and developments in the ICT field.
In many instances we are also able to assist our clients in receiving more favourable terms from other telecommunication suppliers as we have in-depth knowledge of the industry, products and pricing norms.
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