The latest in telecommunications management, Multimatics brings Business Intelligence into their reporting suite, allowing managers to get to grips with their telecoms in a way that has never before been possible.

Multimatics BI stores all telecommunications data in memory allowing managers to query, sort and filter data through an incredibly responsive graphical interface. This method of data manipulation is the "holy grail" of business intelligence and will give managers a unique and powerful view into patterns and performance within their telecommunications.

	The Big Picture
	Multimatics BI gives customers a powerful dashboard from which to monitor their telecoms usage across the entire company. Special graphs and gauges are created to show different aspects of telecom performance in one easy-to-view dashboard which allows managers to track trends and keep an eye on the overall solution.

	Slice, Dice and Drill Down
	Users can drill down into any area on-the-fly and easily view the underlying data to identify outliers and analyse trends. Multimatics BI gives users the ability to slice and dice the data in any way they like – enabling staff to view their reports in a way that adds value and is meaningful to them.

Retain Data Associations

Generally, when you use traditional telephone management platforms all searches are query-based and thus each report excludes all associated data and only the exact matches are returned. This loss of associated data means that reports are viewed in a narrow context and valuable insights are lost. Multimatics BI is exactly the opposite in that all data is simply filtered according to the selected criteria. It is easy to see what data is included and what data is excluded in the resulting report and hence data associations become clear.

	Gain Unexpected Insights
	Viewing and manipulating your telecoms data in the way that Multimatics BI makes possible gives business leaders unique and often unexpected insights in the performance of their telecommunications, and their operations in general!

Get Real Answers

The real moment of truth, or the "ah-ha" moment is rarely found in the answer to the first question asked, but rather it is the result of a line of questioning based around a set of data associations. With Multimatics BI, data associations stay fixed whilst analysis is conducted. Multimatics BI works the way your mind works – it is intuitive and supports the natural flow of the discovery process, providing insight and answering not only the obvious questions, but the unobvious questions as well.

Features Intuitive and easy to use Interactive visualisations Maintains data associations Tabulated views ensure easy navigation Report filters clearly indicate what data is being included/excluded Usage patterns presented in easy to interpret graphs True business Intelligence at the click of a button Slice and dice information to give you a meaningful view Software as a Service model

Benefits Gain fresh insights Spot telecoms trends and insights in seconds Represent data any way you want (charts, tables, graphs) Create management dashboards and monitor all vital aspects of your telephony from one screen Call centre vital stats at the click of a button: incoming calls, time on hold, unanswered calls, costs and durations Maximise your time Understand your telecommunications Generate effective, visually appealing management reports See the big picture and then easily zoom in for deep granular detail Change chart type and table type on the fly for a new perspective